IMPORTANT NOTICE

 Monday July 3 & Tuesday July 4th SGXPrint will be closed

in observance of Independence Day.

Ordering Process

How do I place an order online?

First, you will need to register online and create a free account. You will then need to log in with your username and password before completing your order. Click here to Sign Up

Why don't I see "No High Gloss UV Coating on Back" on a 14 pt. Gloss Coated Cover with b/w or blank back?

If you select the 14 pt. Gloss Coated Cover, Full Color Front/Grayscale Back, or Full Color Front/Blank Back, you will not have the option to select "No High Gloss UV Coating Back". You do not see this option because we UV full color sides only. This same rule applies when you select 16 pt. Dull Cover and 4/0 or 4/1; you will only see the option to apply High Gloss UV Coating on the front.

Can I order quantities not on the website?

You can only order quantities that are listed on the website. You may not order other quantities, because quantities are set due to the presses we use. Since we print gang-run offset, we require large quantities to print the products. You might consider submitting multiple orders for quantities not listed on the website.

How may I send my files?

You may upload your files directly to our website or send us a CD with your files.

What is the maximum file size that I can upload?

Maximum file size for uploads: 75MB (megabytes) per file.

Can I upload a file that has multiple PDF pages?

We recommend that each file has at the maximum, two pages (front and back). Uploading several PDF pages in a file causes confusion and problems when reordering.

How do I upload files for calendars and catalogs/booklets?

You may upload your calendar and catalog/booklet files by sending us a separate file for each page. Keep in mind that each page refers to one side of a sheet of paper. Commonly, we ask our customers to send us separate pages (files) when uploading because it is the easiest way. This way, once the separate pages are reviewed, we will place the spreads together ourselves.

For instance, if you were to upload a 12-page catalog, page 2 and 11 would need to be placed next to each other, as they will be printed side by side (page 2 on the right and 11 on the left). Most customers find it best to send us separate pages since it is less confusing.

In addition, to ensure that we set up the page order correctly, we recommend that you either upload a low-resolution PDF dummy or send us a hard copy proof with the page numbers clearly indicated on each page.

Can I upload new files when my order status is "Approved", or "In Print"?

Once your status changes to "Approved" or "In Print", you cannot send us new files. Orders are charged after the files have been approved, and will automatically go to print.

What is a reupload, and where do I reupload?

We send you a reupload link when we find a problem with your submitted files. We ask you to fix your files and reupload them so that we can process your proof. If you have not requested a proof, you must reupload your files so that we can ensure they are ready for print. The email we send contains a reupload link, which will automatically update your account with the new files.

Why am I being asked to reupload if you have printed this order for me before?

You may be asked to reupload even for an order that you have printed before, because the files may have been adjusted as a one-time courtesy.

Can I reupload more than 5 files?

For brochures and calendars, you can reupload more than 5 files. For all other products, it is best if you place a new order. Since the files have numbers (and not file names), it causes confusion when they are reuploaded, and as a result, may cause issues with matching the files with the corresponding sets. For multi-page products such as catalogs/booklets and calendars, if you reupload files without page numbers, we usually ask you to send us a low-resolution PDF mock-up with page numbers in order to set up the pages correctly.

How do I submit a reorder?

First, you need to log into your account, click on "My Orders", then on the order number, and finally, click on "Reorder". Lastly, you will proceed to check out. Click here to reorder

What changes can I make to a reorder?

You can only change the quantity of a reorder. For all other changes, you will need to place a new order.

Why didn't I get a proof after I placed a reorder?

All reorders are printed with the original submitted files. We do not provide proofs for reorders because the proof was already provided with the original order.

Processing Files & Proofs

Can you provide a check-list for print-ready files?

The following check-list will help ensure that your files are print-ready. We recommend that you read the information in the File Setup tab for each product, instead of simply relying on this check-list.
  • We accept the following file formats: JPG or JPEG, PDF
  • Be sure that all files have been converted to CMYK color mode.
  • All images need to be uploaded at a resolution of 350 dpi (signage should be 150 dpi).
  • Please provide the correct bleed. For the bleed for your product, refer to the bleed section.
  • Outline all fonts when working in Illustrator, embed fonts in other programs, and flatten all layers when working in Photoshop.
  • Include all files needed to process the job: page layout files, imported images, fonts and other support files.
  • Please compress your file(s) (2MB or larger) before uploading your files. If you do not have a file compression program, you can download one by clicking on this link.

What is bleed?

Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don't have white edges on your product when it is trimmed to size. Visit our Download Templates and design your files on these templates to ensure you submit the correct bleed.

Will there be a problem if my file includes a 0.1" bleed, but the image stops at the trimming line?

If you do so, it may cause a problem. You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.

What does a "low-resolution" image mean?

A low-resolution image contains a lower number of dots, pixels, or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be.

What is pixelation? Where can I get a better image?

Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 350 dpi.

Why is the requirement 150 dpi resolution for signage, and 350 dpi for other products?

Since these products are printed with our digital printers, they can be uploaded at 150 dpi and will still appear crisp and beautiful.

What is the difference between a .TIFF and .JPG file? And which is better for printing use?

.JPG uses a lossy compression scheme that tosses out bits of data each time the file is edited and saved. This is not ideal when high-quality reproduction is desired. JPGs are commonly used when displaying images online. Although it is the format that digital cameras use to save file images, files need to be converted to .TIFFs/.TIFs (or some other lossless format) before editing.

What types of software or applications do you support?

We work with all of the common software and applications such as Adobe Creative Suite 3 (Acrobat, Illustrator, Photoshop) and QuarkXPress 7.

What size of type is too small for print?

This depends on the type of font you are using on your file. We recommend for you to print a sample from your home printer to get an idea of how large or small the font is.

Why do you not recommend having borders?

Borders are not recommended due to possible shifting in the cutting process. Shifting may cause borders to appear uneven on the final product. Please visit our Preparing Files page for more information.

Are there any limitations to the content that you will print?

We print everything except Adult Content.

Does a 4/4 folder have pockets included? Are they considered the front or back?

Our folders include a right pocket. If you refer to our templates, you will see that all folders are processed flat, meaning that the pockets are printed as the outside (front), but folded inside (back) (4/0). The back or the inside of the folder is the area behind the pocket where the folder is assembled. It is imperative to use our templates for this product, so that you can see how the folder is assembled.

Is it OK to send folder files as 2 separate 9" x 12" files?

We will not be able to accept two separate 9" x 12" files. You must send us the flat size, not the folded size. It is important for you to download and use our templates so that you can be sure to send us the correct size of the folder, and for proper placement of graphics and text.

Where does the business card slit go on the folders?

We offer business card slits on the right pockets. We recommend that you download and design on our Downloadable Templates, which are pre-designed with the business card slits clearly indicated. You can download and use these templates in order to ensure text/graphics do not interfere with the business card slits.

Can I use some of my website art for my designs?

Although we do not guarantee 100% color matching, we recommend limited usage of blues and reds, simply because they are the hardest colors to match. We also recommend limited usage of dark and heavy colors on uncoated stock (or on 70 lb. stock), because the paper may soak in the color and offset.

How can I color match my files with what is printed?

We do not guarantee a 100% color match, but we do guarantee a 85% color match to industry standards, due to the type of printing we offer. Thus, there may be up to a 15% color shift on your final printed product.

Will you match and print PANTONE® colors?

We do not print from PANTONE® colors; you are responsible for providing us the CMYK files.

How do I determine how many pages are in my calendars and brochures?

Each 4/0 file for our calendars and catalogs/booklets counts as 1 page, so if the order is for an 8-page 8.5" x 11" catalog, we would then need to have 8 separate 8.5" x 11" files.

Should I submit files with guidelines?

We need the files without the guidelines.

What is a proof?

When you upload your files to our website, you will have the option to request a proof of your designs. This proof is basically a preview or a picture of what your designs look like. There are three types of proofs available; the Instant Online Proof, the Manually Processed, PDF Proof, and the Manually Processed, Hard Copy, High Res. Proof (not all products have all three proof types available).

For the Instant Online Proof, you will have to check your files to ensure that they are print-ready. You will receive an instant preview of what your designs look like, and if you approve of the preview, your files will be sent directly to print (we will not check your files).

For the Manually Processed Proofs (both PDF and Hard Copy), you will upload your files and we will check your files to ensure that they are print-ready. If we find any problems with your files, we will notify you so that you can reupload your files; if we do not find any problems with your files, we will send you a proof (preview) of your designs for you to approve. The PDF proof will be emailed to you, and the Hard Copy proof will be mailed to you. Please note that you will have to sign and mail the hard copy proof back to us. You may also visit our Proofs page for information.

How will I receive my proof?

For the Instant Online Proof, you will receive an instant online proof right when you upload. For the Manually Processed, PDF Proof, once your files have been reviewed and processed, you will receive an email with a link to your proof. We also offer Manually Processed, Hard Copy, High Res. Proofs for calendars, catalogs, booklets, and folders. Your files will be checked and a hard copy proof will be mailed to you.You may also visit our Proofs page for information.

How long until I receive a first proof?

For Manually Processed Proofs, please allow up to 24 hours (1 business day) for all products. Please allow 24-72 hours for hard copy proofs for multi-page products such as catalogs/booklets, calendars, and folders.

What does "Waiting for Approval" mean?

This means that we have provided you (via e-mail) a low-resolution proof to approve so your order will go to print, and are awaiting your approval. You can access these proofs by logging in to your account, clicking on "Approve Orders", then clicking on the order number that you would like to approve. Next, click on "View/Approve Proofs", and finally, either approve or disapprove the proof.

When I click on my proof I get a blank screen. What do I do?

You may be getting this blank screen if you are using Firefox. Scroll over to the right, as the information is located in the middle of the page.

Can I make any changes to my files before the status shows "In Print"?

You may make changes to your files before your order status is "in print." If we find any problems with your files and have not sent you a proof yet, we will ask you to fix your files and reupload. If we have already sent you a proof and you wish to make changes to your order, do not approve the proof. Instead, you will need to submit a new file with the changes. However, there will be a fee for processing the new files and creating a new proof.

Why does my new proof look the same as my previous proof?

Your browser is probably storing images in its cache for faster loading. If you refresh your browser, it should direct the browser to update all images. If you still do not see the updated proof, you should try viewing the proof in a different browser or on a different computer.

Pricing

Where can I find pricing for products?

Pricing for all products/quantities/paper stocks are available to the general public on our website. You can visit our Pricing Page, where you can select the product, color, quantity, etc., and view the price for your order. The other option is to go straight to the order page and select the different print options until you see the pricing for your order.

What are the additional fees for uploading new files?

A $5.00 fee applies to the following products: Business Cards, Bookmarks, Club Flyers, Collectors Cards, Door Hangers, Event Tickets, Hang Tags, Postcards, Rack Cards, Rip Business Cards, Rolodex Cards, Roll Labels, Stickers, Table Tents, Greeting Cards, Banners, Wide Format Posters, Window Clings, Window Decals, and Yard Signs. A $15.00 fee applies to the following products: Envelopes, Flyers, Letterheads, Staggered Cut Flyers, and Notepads. A $30.00 fee applies to the following products: Booklets, Brochures, Calendars, Catalogs, CD Packages, DVD Packages, Mini Menus, Posters, and Presentation Folders.

Why have the prices changed?

Prices are subject to change at any time. We are an online-based company, and updates are made as the site is developed.

Payment & Billing

What are the methods of payment?

We accept Visa, Mastercard, Discover, American Express, cash, and checks.

When does my credit card get charged?

We will charge your credit card once the proof has been approved. The status will proceed from "Unpaid" to "Paid".

Why does my billing status state "Unpaid"?

Your billing status states "Unpaid" because we do not charge your card until the order has been approved.

Why do we have to provide an Authorization Form?

If you do not have an order history with us, and the order placed is above $400, we require a credit card authorization form to be filled out, emailed, and/or faxed to us, along with a legible copy of the credit card. This policy is for security reasons, and to prevent any fraudulent activities.

Why am I being asked for a copy of my credit card?

As stated in our Terms and Conditions, we request a copy of your credit card for security reasons. This is to ensure the cardholder is the person who is getting charged, and to prevent fraudulent activities and ensure safety for both parties involved.

Why did my credit card decline?

There are a few possible reasons why your credit card might have been declined, such as typing errors, non-sufficient funds, and incorrect expiration dates. You will receive an email promptly after this problem occurs. For further assistance, we recommend that you contact your credit card provider.

How can I get a receipt for my purchase?

Receipts can be found online in your account, under "My Orders". For all other transaction requests, we will provide any necessary documents to you via fax.

How long until I receive a refund?

It takes 10-15 business days for us to issue you a refund. Please allow up to 48 hours for the credit to appear in your account. When your refund is issued, you will receive an email confirmation as notification.

Why is there an additional fee for reuploading, when I didn't approve the proof?

Each time you don't approve your proof, an additional charge will be applied to your account. We charge this fee because we would have to reprocess the design and recreate the proof. The first proof is free, however additional proofs will be charged thereafter. Notice of additional fees is written in red when the reupload link is emailed to your account during the reupload process.

Shipping

How is my order shipped?

All orders are shipped via UPS to allow you to track your shipment door to door. For this reason, it is important that you provide a valid shipping address where a signature will be required upon delivery.

Will I have to pay any import taxes?

GotPrint pays for all import taxes that may be levied by customs.

Is there a shipping discount for multi-item orders?

A 50% shipping discount will be applied when placing an order with multiple items of the same product. This discount only applies for quantities of 1000 pieces or less, and the same product options need to be selected for each item in order for the discount to apply.

What is shipping time?

Shipping time is in addition to the print time. Shipping time is the length of time it takes for the shipping carrier to deliver your package once it has been printed. Shipping time varies depending on the destination from which your package will be shipped and delivered to, and the shipping method you have chosen.

When will my order be shipped?

We will ship your order only after we finalize the payment and it is done printing and is ready for shipment. You will receive an email notification as soon as it is ready. The email will include the tracking numbers so that you can track your packages with the shipping carrier.

Where do I find shipping costs on the website?

To find shipping costs, first click on the name of the product you are interested in ordering under the "Print Products" section. Proceed to "Upload your Files" and complete the "Printing Options" section on the order page (paper, color, quantity, print time). Then in the "Shipping" section, select the country you would like your package to be delivered, and you will see the shipping costs for that specific order. If you order multiple items, our system will not give you the total shipping cost until the checkout page. Please visit the checkout page for the most accurate pricing for your entire order.

Can I combine shipping of two or more orders?

We do not combine nor ship numerous orders together. All orders are shipped out individually as soon as they are ready. We cannot store multiple orders in order to combine them and ship them together because we do not have the space needed. In addition, combining orders may cause problems with packages getting lost.

Can I request to use my own shipping account?

We currently don't accept personal shipping accounts.

How can I change my delivery address?

Send an email to info@gotprint.com 24 hours before the order has been shipped, and provide your order number on the subject line and state the new delivery address in the body of the email. Make sure your order has not been shipped prior to sending the email.

What is a reroute?

A reroute is when a package has been shipped and you wish to change the delivery address before the order has been delivered.

How can I reroute a package delivery?

Send an email to info@gotprint.com before the order is delivered. Include the correct delivery address in the body of the email.

What does it mean when my tracking number says billing info received?

This means that the order has been shipped from our location, and that the shipping carrier may have missed a scan on the package. 90% of the time the package gets delivered on the scheduled date. If the order is not delivered on the scheduled delivery date, you need to send us an email so that we can start a trace.

Why doesn't the shipping carrier have my tracking number's information?

You are not able to track your package because the shipping carrier could not locate the shipment details for your request. Please verify your information and try to track your package again in a few hours, as it does take some time for the system to get updated, and the tracking might have been created that very day.

Why is there is a message that the carrier cannot locate the shipment?

If you click on your tracking number, and it states that your carrier cannot locate the shipment, it means that your shipment is shipping out from our facility today. The tracking information will be updated later in the day.

What happens when I supply you with the incorrect shipping address?

When a package is not delivered due to an incorrect shipping address supplied by the customer, GotPrint will reship the package to the correct address and charge an additional shipping fee for the shipment.

Can I buy boxes from you?

We do not sell boxes of any kind at the moment.

Order Issues

Why did I not receive a picture of my files upon uploading?

For the Manual Proof, you will not receive a proof instantly. As soon as we process and review your files, you will receive a proof where you can view your files (if you have requested a proof). If you are unable to immediately view your proof for the Instant Online Proof, please notify us so that we can fix the problem.

The paper looks different. Has it changed?

Although we maintain the same quality and thickness of our paper stocks, certain stocks may appear slightly different due to the manufacturer the stock was ordered from. Make sure you are up to date and order a new sample kit every 3-4 months to stay current with our products and paper stocks.

Why does the color of the printed product not match my submitted files?

We do not guarantee a 100% color match, but we do guarantee 85% color match to industry standards due to the type of printing we offer. We are not responsible for the colors used when creating your own design. If you think your order was misprinted however, log into your account and open an order issue or send an email to info@gotprint.com, and include your order number and the problem on the subject line. Please allow us 24-48 hours to respond back to you.

Why did you cancel my order?

We allow our customers 3 attempts to submit the order correctly, otherwise the order is canceled. Files that have a low resolution and incorrect file format will be canceled after the 2nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order.

Why am I getting an email saying that my files are corrupted when they seem to be fine at my end?

This could be a result of your Internet connection, or a glitch during the upload process.

Why am I not able to view the proof, and my screen shows grey when I click on the link?

The issue may be a result of the type of browser you are using. Please use the scroll bars at the bottom and to the right of the screen to center the proof.

Why can't GotPrint correct my files so that they will be print-ready?

We will not make corrections or changes to your file(s) for any reason. As indicated on our site, we print from your "print-ready" files. Since we are a printing company, we cannot help you with designing your files, unless your order is a Design Services order. Any changes to regular, non-Design Service orders can create changes that you may not want on your files, and we want to ensure that the quality of the final product meets your expectations.

How do I report a problem with my order?

If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions:
1. Log in to your account.
2. Go to "My Orders".
3. Click on the order number.
4. Click on "Create a New Issue".
5. Once you see the message box, type in the issue(s) with your product. After you have explained the issue(s), click on "Submit".

This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 24-48 hours of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.

How long does it take to get a response on an order issue?

It takes approximately 1-2 business days for our department to review, analyze and resolve the problem with your order.

How can I get reimbursed for a misprint?

After reviewing the misprinted order, if we find an error that we made on your order, we will either reprint your product at no charge to you, or supply you with a coupon code/discount code as the reimbursement for your order.

How long does a reprint usually take?

We do our best to prioritize reprints over standard orders, however, reprint time is usually the same as standard print time..

Why did I receive an "Order Issue" when there is no problem with my order?

We do this when a response is required to get your order into print. We have found that if we do not address issues in this manner, customers tend to ignore the email communications, therefore delaying their order from going to print.

What do I need to do when my package is damaged/lost?

If the package is lost, you will need to send an email to info@gotprint.com, and include your order number and the problem on the subject line. Please allow us 24 hours to start the trace. Once we start the trace, allow 1-8 business days for us to receive information from the shipping carrier. We will notify you as soon as we hear from the shipping carrier.

If your package is damaged, you must notify GotPrint of the damage within 6 business days of receiving the order. You will need to send us an email to info@gotprint.com, with your order number and problem on the subject line. Please allow us 24 hours to relay this information to the shipping carrier. In order to receive the replacement, you must wait 1-5 business days for us to receive the claim paperwork from the shipping carrier.

Keep in mind that lost or damaged claims can only be filed for shipments over $50 in value. GotPrint is not responsible for third-party shipping errors, omissions or damaged shipments.

What am I supposed to do with the damaged package?

You will need to hold onto the damaged package for up to 5 business days, or until we hear back from the shipping carrier. Please note that you can use anything that is still in good condition within that package, but make sure to hold onto the damaged portion and the box.

How long does a trace usually take?

Traces usually take anywhere between 1-8 business days from the date the trace was opened. If somehow you can locate or find the package, please notify us immediately so that we can proceed with any necessary procedures.

When do I get a reprint for lost or damaged orders?

We will start reprinting your order once we receive the claim or when we receive information regarding the trace.

Why did some of the products I received show press marks?

When you receive 10-50 products with some sort of press mark on them, they are usually the extra prints.

Why did the finished product appear off center?

When designing artwork, please keep in mind that shifting can occur during the cutting process. Visit our Preparing Files page for more information. We do not recommend having borders due to a possible cutting shift when your products are trimmed.

Why is the billing status still "Unpaid"?

Even if you enter your credit card information and submit your order, your status will not state "Paid", because orders are charged after your file has been approved and the status has been changed to "Approved". Once your order status shows "Approved", your billing status will change to "Paid".

Why was I not notified that you did not receive my files the second time?

Unless the files are submitted to us, we have no knowledge as to when a customer attempts to submit an order. The only way we can be aware that a customer sent us files is when we receive the files. If we do not respond to your reupload within 24 hours, please notify us.

What if I am not satisfied with my order?

GotPrint is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors made by customers.

Can I cancel my order?

GotPrint will be happy to cancel your order prior to your order being approved and charged. Orders may be canceled upon request via email. Our customer service team will inform you of any cancellation charges depending on the stage of the order.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

If a job is canceled prior to it going to print, any labor hours (proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. Once the order has been placed successfully, refunds will not be issued for Logo or Design services. For orders up to $100: $15 fee For orders up to $200: $30 fee For orders up to $300: 10% of the total amount the customer was charged.

Please review the cancellation policy in our Terms and Conditions. Click here to email us.

Keep in mind that all charges related to expedited printing (rush) or shipping are not refundable, including for those orders that are returned for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

What is the cancellation/refund policy for first-time customers?

We offer a Money Back Satisfaction Guarantee to our first-time customers. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. This only applies to orders in which the subtotal does not exceed $100. If your subtotal exceeds this amount, it is considered to be a large order. It is recommended that you first place a small order for this guarantee to be valid; this way you will know exactly what quality to expect.

Is there a limit to how many items/sets can be added to my cart for just one order?

There is a 25 set or item limit per order. You will not be able to add more than 25 items to your cart, so please create a new order for any remaining items.

Paper Stocks

Will you print on a paper I provide?

We only print on the paper stocks we offer for that particular product (found on our website).

What stocks do you offer?

We offer the following stocks:
  • 38 pt. Trifecta Black - Triple-Layered Ultimate
  • 38 pt. Trifecta Red - Triple-Layered Ultimate
  • 24 pt. Trifecta Green - Triple-Layered Ultimate
  • 16 pt. Dull Cover with Matte Finish
  • 14 pt. Gloss Coated Cover (C2S) with High Gloss UV
  • 14 pt. Premium Uncoated Cover
  • Recycled 100 lb. Dull Cover with Matte Finish
  • 100 lb. Gloss Cover (C2S) with Aqueous Coating
  • 100 lb. Gloss Book (C2S) with Aqueous Coating
  • 80 lb. Gloss Book (C2S) with Aqueous Coating
  • Recycled 100 lb. Dull Cover with Matte Finish
  • Recycled 80 lb. Dull Text with Matte Finish
  • 70 lb. Offset Opaque Smooth White
  • 60 lb. Gloss Coated Crack & Peel Label with High Gloss UV
  • 9 mil Photobase Glossy
  • 9 mil Photobase Matte
  • 8 mil White Static Cling Vinyl
  • 6mm White Coroplast with Matte Finish
  • 15 oz. Premium Scrim Glossy Vinyl
  • 15 oz. Premium Scrim Matte Vinyl
  • 4 mil White Calendered Vinyl
  • Clear BOPP (Indoor)
  • White BOPP (Indoor)
  • White Textured Estate #8 (Wine Label)
  • White Vinyl (Indoor/Outdoor)

What are the differences in your stocks?

We offer many different types of paper. We always recommend requesting free samples prior to ordering products, so that you can see the quality of the paper. Request a free sample kit. In addition, there are stocks you cannot write or print on, such as stocks with High Gloss UV Coating. For more information on our paper stocks, please visit the "Paper" tab on the order page for each product, or visit our Paper page.

Which paper stocks can I write on?

We do not recommend writing on any paper stock that has High Gloss UV Coating on the surface. Generally, you may write on stocks that have a Matte Finish or Aqueous Coating applied to the surface, though we do not guarantee it. We recommend that you request a free sample and test writing on these stocks before you place an order. You may also visit our Paper page for more information on paper.

Technical

Where can I get technical support?

For a list of technical issues and solutions, please visit our technical support page.

General

What's the difference between digital and offset printing?

Offset printing is the process by which an inked image is transferred from a plate to a rubber blanket, and finally to the surface of the paper. Digital printing is the reproduction of a digital image on a physical surface. It is a direct process, much like printing a file to your desktop printer, where the files are sent directly to the printer. Offset printing produces higher-quality prints because the plate transfers the text and graphics to a rubber blanket, which is then directly transferred to the paper. The result is clean and crisp text and images.

Offset printing produces higher-quality products at lower costs than digital printing. Even though offset requires larger quantities, it is the most affordable method to produce quality prints for commercial printing. On the contrary, digital printing is a speedier process for low-quantity orders, making it ideal for those looking to receive small jobs quickly. In addition, digital printing offers more customization options, such as variable data printing. In the end, both offset and digital printing can produce great results, depending on your needs and deadline!

Are there any special offers?

The most current specials can always be found on the GotPrint.com homepage. All prices are subject to change without notice.

How can I obtain a discount code?

We will notify our customers via email or on our social media sites, if we decide to offer discount codes. Be sure to log in to your account and select the option "Receive Promotions" to ensure you receive our promotional emails.

Can you send the files back to me if my hard drive crashes?

Files are encrypted and saved once they are submitted. We can only use them for printing purposes and will not be able to send our customers their files.

Can I place an order through the phone?

We do not take orders via phone. All orders must be placed online.

Why don't you call and notify me when there's an issue?

Since we're a web-based company, all of our communication is conducted online via email.

What is the Print Time?

Print time is the time it takes to print your order. The specific time for your product can be found on our website on the Turnaround Time page.

When does my print time or turnaround time begin?

Print time, or turnaround time, begins after approval and processed payment. Any issues with files and/or payment may delay your order. Orders Approved and Payment Processed By 11AM PST: Turnaround time begins that day. Orders Approved and Payment Processed After 11AM PST: Turnaround time begins the next business day. For example, if an order is approved by 11AM PST on Tuesday, and the Turnaround Time for the product is three days, printing will be completed on Thursday. If the order is approved AFTER 11AM PST on Tuesday, printing will be completed on Friday.

Will GotPrint make any changes to my account information?

GotPrint will not make any changes or corrections to any of your account information. You must make your own corrections. If you wish to change any information on your account such as your email address, phone number, password, etc., you must do so yourself by logging in to your account. Please go to "Change My Info" on the Welcome Page and correct the information. This prevents unauthorized persons from making any changes to your account.

Do you print on magnets?

We do not carry magnets at this time. We only print on the paper stocks that we offer on our website.

What kind of presses do you use?

We use HEIDELBERG OFFSET® sheet-fed presses. Pictures of our equipment can be found on our website on the About Us page under "Our Equipment". You will find images of our offset presses, as well as our digital presses, along with the names of the equipment.

Can I request spot color printing?

We do not support spot color printing. We print using a 4 color process only (all of our products are printed with CMYK, also known as cyan, magenta, yellow, and black inks).

What if I don't have a designing program?

If you do not have a designing program, you can use ours! We offer two programs, Quick Designer for quick and simple designs, and Advanced Designer for more complex, professional designing. With Quick Designer, you can choose from pre-designed templates and upload your text, logo and images, and you're ready to go! With Advanced Designer, you will have numerous design tools to create your design from scratch, if you'd like. Or, simply choose a pre-designed template and upload your logo, text and images to complete the design.

What is Advanced Designer?

Advanced Designer is our professional designing program geared toward anyone who wants extra customization for their product. It has all the functionalities of Quick Designer, but allows you to further customize your product with the ability to freely move text, draw shapes, align images, create depth, and much more.

Do you have backgrounds and clip art that I can use for my designs?

We have various categories of backgrounds and clip art that you can freely use. You may use either one of our designing programs, and you can select the backgrounds and clip art from there.

Which products can have Round Corners?

The products that have the option for round corners are: Business Cards, Bookmarks, Club Flyers, Collectors Cards, Hang Tags, Folded Hang Tags, and Postcards.

Which products have Recycled stock available?

Business Cards, Folded Business Cards, Booklets, Bookmarks, Brochures, Calendars, Catalogs, CD Packages, Club Flyers, Collectors Cards, Door Hangers, Event Tickets, Flyers, Greeting Cards, Hang Tags, Folded Hang Tags, Posters, Postcards, Rack Cards, Rip Business Cards, Rolodex Cards, Special Shapes, Staggered Cut Flyers, Table Tents.

Are any of the products assembled and sent?

The products that are folded, assembled and sent are Brochures, CD Packages, Folders, Envelopes and Mini Menus. Folded Business Cards, DVD Packages, Greeting Cards, Folded Hang Tags, and Table Tents are scored and sent flat to the customer.

What is saddle stitch binding? What is perfect binding?

Saddle Stitch Binding: Loose printed pages are folded and secured with staples down the middle of the fold. Saddle stitch binding is available for calendars and catalogs/booklets with up to 96 pages (including cover). Perfect Binding: The pages are bound to the cover and held together by a thin strap of flexible adhesive, forming a squared edge. Available on catalogs/booklets with 48 pages or more.

What are the methods of ordering on your website?

If you already have your print-ready files, you may upload your files or send a CD in the mail, and choose to receive a proof. If you have not yet designed your files, you may design on our Quick Designer or Advanced Designer programs (free), and get an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist.Please read additional information on our 4 Ways to Order page.

File Format Guide Print-ready files are accepted in the following formats

.jpg or .jpeg

Standard format for photographic image compression developed by the Joint Photographic Experts Group

.pdf

Portable Documet File from Adobe Systems

Vector Vs. Bitmpa File Type

Quick Facts about Bitmap Images

  • Bitmap images are made up of colored dots (pixels) in a grid
  • Also known as raster images
  • Resolution dependent – resizing affects image quality
  • Scanned images and digital photos are bitmaps

Quick Facts about Vector Images

  • Vector Images are made up of individual objects composed of lines and shapes with different attributes such as color.
  • Resolution Independent – scaling images does not affect quality
  • Smaller file size
  • Not suitable for photo-realistic reproduction
  • Fonts are vector objects

File Prepration Check List

Size & Bleed

Files need to be built to the final trim size plus 1/8” bleed on each side. Therefore, if you are ordering a 5 x 7 postcard, the graphic file's size should 5.25” x 7.25”. When generating the file into the proper format, do not use any crop or printer's marks as these will increase the dimensions of the design file.

Image Resolution

For best printing results, we recommend files to have a resolution of at least 300 dpi. Submitting files with resolution lower than 300 dpi may result in the print turning out pixelated or blurry.

Color Mode

All full color artwork and/or images must be saved in CMYK (cyan, magenta, yellow, black) color mode. While black and white artwork and/or images must be in grayscale color mode.
Files submitted in RGB or Pantone color mode will be converted automatically to CMYK. Converting these to CMYK would cause a shift since they are not of the same color spectrum.

Safety Zone

Do not place any critical images or text beyond the safety zone, which should be at least 1/8\" within the final trim size. This will ensure that they are well within the finished piece when it is trimmed.

Font & Lines

When creating files on vector based software such a illustrator, inDesign, or Freehand, all text must be converted to outlines before generating the final PDF file. If working out of Photoshop, simply flatten the image. Do not use fonts smaller than 8 pts. Note that small or very narrow fonts may not render well on print against dark backgrounds.
Keep all lines at least .25 pts thick. While thinner lines may be visible on screen, they may not show on print.

Artwork with Borders

When trimmed, the border should be 1/4" thick. Therefore, it should be set up to be 3/8" from the bleed line. There is a cutting tolerance of 1/16" which may cause uneven borders. We do not recommend borders. However, if they are necessary in your artwork, keep the minimum border thickness to make it possible for us to cut as evenly as possible. We do not guarantee perfect trimming.

Guide To Image Resolution

Resolution Rules-of-thumb:

Resolution refers to the number of colored dots or pixels that make up an image. It is commonly expressed in dpi or dots per inch. The higher the dpi, the greater the resolution, the better the image quality. But don’t go overboard. Higher resolution images create larger file size. Image resolution is directly and inversely proportional to an image’s physical size. When you increase the resolution of an image, reduce its size. When you enlarge an image, lower the resolution. Otherwise, the image will print poorly. For printed images, the ideal resolution is 300 dpi for images and 400 dpi for text at the final printed size. Here is a chart to help you determine the proper dimensions of your image at your desired print size and in the recommended resolution of 300 dpi.
PRINTED SIZE MIN. IMAGE DIMENSIONS IMAGE RESOLUTION
2” x 1.60”
640 x 480 pixels
300 dpi
2” x 2”
600 x 600 pixels
300 dpi
2.67” x 2”
800 x 600 pixels
300 dpi
2” x 3”
400 x 600 pixels
300 dpi
3.41” x 2.56”
1024 x 768 pixels
300 dpi
4.27” x 3.20”
1280 x 960 pixels
300 dpi
4” x 4”
1200 x 1200 pixels
300 dpi
4” x 6”
800 x 600 pixels
300 dpi
5.33” x 4.00”
1600 x 1200 pixels
300 dpi
5” x 7”
1000 x 1400 pixels
300 dpi
8” x 5.33”
2400 x 1600 pixels
300 dpi
8” x 10”
1600 x 2000 pixels
300 dpi
8.5” x 11”
2550 x 3300 pixels
300 dpi

More Helpful Tips:

Your screen resolution doesn’t accurately reflect your image resolution because monitor displays usually have about 72 to 116 ppi. To view print resolution of your image, zoom in up to 300-400%. When taking pictures from a digital camera for your print project, it’s best to set your camera to the highest resolution setting. Four-Color Process Printing uses the CMYK color mode. Convert RGB images to CMYK using graphics editing software such as Adobe Photoshop. Save your images in a lossless file format such as .tif and .eps to maintain accuracy and quality.

Matching "PANTONE To CMYK" Color

Matching Taxt

If you\'ve ever had to print a Pantone-colored logo to a CMYK press, you know it can be difficult to achieve the perfect color match. Some Pantone colors simply cannot be reproduced by CMYK, though many can be if you use the right conversion method. Problem is, many different designers advocate many different methods, from the Pantone Process Guide to simply using a Pantone to CMYK conversion chart or swatches. Here\'s what you need to know about converting Pantone to CMYK color:

What\'s the difference between Pantone and CMYK?

The simplest explanation is that Pantone is a popular spot color system and CMYK is a process printing system. Pantone spot colors are solid inks assigned numbers that look the same no matter who prints them, which is why spot color is especially important for corporate identities and branded images. CMYK colors, on the other hand, are created (processed) on the press using a mix between Cyan, Magenta, Yellow and blacK inks. Since there are variations between presses, press operators and other factors, CMYK colors are not guaranteed to be perfectly reproduced between printers or even print jobs.

Why would I want to convert from Pantone to CMYK and vice versa?

In practice, Pantone is favored for solid colors such as those used in logos and letterhead; while CMYK is favored for mixed colors such as those evident in multi-colored photographs. That being said, printing with Pantone inks can be expensive and many companies prefer to use CMYK process to save money, especially if a Pantone color can be perfectly or closely duplicated using CMYK. Conversely, a company might decide to switch to Pantone after using CMYK four-color process and needs to match the Pantone color to the CMYK mix. The goal is a branded, uniform look that does not unnecessarily inflate marketing expenses.

How to convert from Pantone to CMYK and vice versa?

Matching Pantone to CMYK color can be a challenge, and as a designer you have to understand that the two systems are indeed different, and 100 percent matches are not always possible. You can match most Pantone colors using CMYK, however, learn to think of your proofs as an approximation, and clearly explain to your designer what you are looking for. Trust your creative team to get the best match possible. CMYK online color chart - HERE | PANTONE - CMYK color convertion simulation chart - DOWNLOAD To purchase your own printed Pantone Color Bridge click HERE